Business IT support for SMEs and mid-sized companies in Germany and the EU — the practical layer that keeps staff productive without an enterprise-style helpdesk between them and answers.
Business-IT-Support für Unternehmen, die klare Kommunikation, praktische Troubleshooting-Wege und koordinierte Service-Unterstützung benötigen.
Ein transparentes Engagement-Modell mit klaren Meilensteinen.
Inventory of users, devices, software and access. Common issues catalogued. Helpdesk routes set up.
Tickets resolved against documented SLAs. Weekly summary if scope demands; monthly otherwise.
Quarterly review identifies recurring issues — they become runbook entries or root-cause projects.
Praktische, ehrliche Erwartungen — keine übertriebenen Versprechen.
Tickets answered by people with system access.
Recurring issues get root-caused, not just handled.
Onboarding / offboarding processes in writing — survives staff change.
IT stops being the unspoken tax on every project.
Spezialseiten stärken das Graham-Miranda-Ökosystem und führen Besucher zum passenden Service.
Kurze Antworten für Besucher, die Graham-Miranda-Servicebereiche vergleichen.
First response within agreed SLA — typical: 1 business hour for urgent issues, 4 business hours for standard. Tiers defined per contract.
Often we complement it. The most common pattern is internal staff own user-facing support; we handle backbone infrastructure and out-of-hours.
Standard endpoint management (Windows / macOS / Linux) with patch tracking and disk encryption verification.
Yes — both are well-supported, including identity, conditional access basics and DLP fundamentals.
Yes, with explicit policy and MDM enforcement where required by compliance posture.
Yes, reluctantly. Printers remain printers.
Business-IT-Support für Unternehmen, die klare Kommunikation, praktische Troubleshooting-Wege und koordinierte Service-Unterstützung benötigen.
