Managed IT · Graham Miranda Network

Managed IT services and business technology support

Managed IT services for German and EU businesses that need infrastructure to stay calm, observable and recoverable. Graham Miranda runs a focused operations layer so your team can stay on the product, not on incidents.

打开服务 ↗联系

managed IT services · business IT support · IT support Germany · managed infrastructure

Managed IT services and business technology support Graham Miranda service overview

概览

本页涵盖的内容

Managed IT, monitoring-minded operations, business support and infrastructure assistance for companies that need systems to stay understandable.

24/7 monitoring of servers, applications, mailboxes and endpoints with clear severity rules
Proactive patching, backup verification and tested recovery procedures
Documented escalation paths with German- and English-language contact routes
GDPR-aligned data handling, EU-region hosting and clear processor agreements where needed
Monthly written reports on incidents, uptime, security posture and capacity trends

我们如何工作

透明的合作模式，里程碑清晰。

Discovery

A short, no-cost discovery call captures current systems, pain points and goals. We confirm scope, language preference and primary contact.

Onboarding

Inventory, monitoring agents, backup verification and runbooks are set up within the agreed timeline. Access is documented and least-privilege from day one.

Steady-state

Daily monitoring, monthly reports and quarterly review meetings keep the engagement transparent. Escalations follow agreed channels.

可期待的成果

务实、诚实的预期 — 无夸大承诺。

Fewer surprises

Issues are caught and triaged before users notice.

Real recovery

Backups are tested, not just scheduled.

Clear accountability

Documented runbooks and a single named contact route.

Calm reporting

Monthly status, no jargon, written for the business.

Network depth

常见问题

为比较 Graham Miranda 服务的访客提供简明回答。

Do you replace our internal IT?

Usually we complement it. The most common pattern is co-managed IT: your team owns user-facing support and decisions; we own monitoring, infrastructure, backups and out-of-hours response.

Where is data hosted?

Default hosting is in the EU. We can document and contract specific data residency requirements where projects need it.

What about GDPR and processor agreements?

A Data Processing Agreement (AVV) is provided where Graham Miranda processes personal data on behalf of a customer.

How is pricing structured?

Monthly fixed fee based on scope — number of servers, endpoints, mailboxes and response window. No surprise hourly charges for the monitored scope.

Can you cover outside normal hours?

Yes — out-of-hours and weekend response is available as part of higher tiers, with explicit response-time commitments.

How do we exit the contract?

Monthly notice with a clean handover pack: documentation, monitoring exports and an inventory of any credentials we hold (returned and rotated).

下一步